Published: 25 June 2026
Dear Customer,
1. Who we are
KhanaBuddy ("we", "us", "our") operates a food delivery platform in Pakistan. We connect customers with partner restaurants and delivery riders. This Privacy Policy explains how we collect, use, and protect your personal information when you use the KhanaBuddy customer app, website, and related services.
2. Information we collect
We may collect your name, phone number, email address, delivery addresses, order history, payment method details (processed securely by our payment partners), device information, and app usage data. If you sign in with Google or Facebook, we receive basic profile information from those providers as permitted by your account settings.
3. How we use your information
We use your information to process orders, deliver food, provide customer support, send order updates and notifications, improve our services, prevent fraud, and comply with legal obligations. With your consent, we may also send promotional offers and product updates.
4. Sharing your information
We share necessary order details with restaurants and riders to fulfil your delivery. We may share data with payment processors, cloud hosting providers, analytics tools, and authorities when required by law. We do not sell your personal information to third parties.
5. Data retention & security
We retain your information for as long as your account is active or as needed to provide services and meet legal requirements. We implement reasonable technical and organisational measures to protect your data, though no system is completely secure.
6. Your rights
You may request access to, correction of, or deletion of your personal data by contacting us at [email protected]. You can update profile details in the app and manage notification preferences where available.
7. Contact us
For privacy-related questions, email [email protected] or visit khanabuddy.com.